Parent Support

Commonly Asked Questions

Please click on one of the Commonly Asked Questions below to view an answer.

Who is eligible to receive Kids Oneida services?

Ans: Children that are identified to be in need of services from Kids Oneida must be a resident of Oneida County and be between the ages of 6 and their 18th birthday.  The child must be deemed at imminent risk of placement or institution by the Oneida County Committee on Appropriate Placement or the Oneida County Department of Social Services Placement Committee.  The identified child must also have a DSM-IV mental health diagnosis.  The referral process may be initiated by School Professionals, Medical professionals, Human Service/ Mental Health Professionals, Legal Professionals/(Probation Department) and independently by the parent or guardian.  In any event, the criteria listed above must be met in order to receive services from Kids Oneida.  (If a parent or guardian is experiencing significant behavior problems from their child they should make contact with any of the providers previously mentioned in order to start the screening/referral process.)

What should I expect when my family gets started with Kids Oneida services?

Ans: You and your family will meet your Family Service Coordinator (FSC). The same FSC will be assigned to you for the entire time your child is enrolled in Kids Oneida. He/She will be your “guide” through the system of care, coordinator of services, and “troubleshooter” when problems arise.

At this initial meeting, your FSC will explain how Kids Oneida works. You will complete and sign a variety of forms and documents. This could take a long time, please don’t get discouraged. Make sure you ask your FSC to explain each one and its purpose before you sign. Some of the papers will give your FSC permission to talk to other people about you and your child, as well as, to collect past information and evaluations that might be helpful in developing a Plan of Care (POC), a Crisis Plan, and a Discharge Plan. One of these forms is called a Child and Adolescent Functional Assessment Scale (CAFAS). The CAFAS is the way that Kids Oneida tracks your child's progress from the point of intake until the time of disenrollment from the program. By using the CAFAS your team can monitor improvement (or lack of improvement) in your child's behavior.

You will have an opportunity to describe, from your perspective, what things have worked in the past to help your family and what you would like to see happen from this point forward. You will be able to talk about the people that care about your child and your family, as well as those who have been helpful.

The FSC will listen closely to you describe your child and family. You will describe your family's beliefs and traditions, as well as, family strengths- things that they are good at that may help them succeed. You will also discuss what you believe your family members need the most help with and what their needs are. At this time you and your FSC will identify some immediate services and interventions that will help stabilize your child's situation. These items will later be included in the Initial Plan of Care. In some cases a Parent Partner will either accompany the FSC or contact you soon after. The Parent Partner is an individual who has had personal experience in dealing with a child who has had emotional and behavioral difficulties. This person can be very useful to you. They can answer some of the personal questions you might have and address many of your anxieties or concerns. They can also be a big support for you and your family, both initially and throughout your experience with Kids Oneida.

What does it mean that our plan is family driven?

Ans: Family driven means families have a primary decision making role in their child’s plan.

Things have been so bad for us for so long that I've decided that it is best my child goes away to get help. Besides, other professionals who have worked with us have said that the solution to our problem is "out of home treatment".

Ans: The Wraparound approach is different from other services. Just because "some professionals" have felt "out of home treatment" (or placement) is best for your child, that isn't always true. If you can identify your family's most pressing needs and start to look at ways to meet those needs, that may help your providers do a better job at helping you. There is a possibility that by using a team approach, we can come up with new ideas that might work and that haven't been tried yet.

The FSC will be asking about friends and family, as well as people who have provided services like counseling or education to join our team. What if I don't feel comfortable having our family issues discussed with family and friends?

Ans: Kids Oneida brings people together to figure out what to do and how to help. This is a place for all of those on the team to look at your needs and decide what to do to meet them. You can, and should, work with your FSC to make sure you are comfortable with who you have on your team, what is being said, and how it's being said.

We've received services in the past. How do I know Kids Oneida is going to be any different?

Ans: It is important to talk with your FSC about what has or has not worked for your family in the past. You might find it helpful to talk with other families at our support group to see how it is working for them. If needs and goals identified by you and your family are not being met or reached, your Plan of Care should be changed or modified.

I understand that I will have team meetings with the people that will help my family. What should I expect at the first meeting?

Ans: Once you have had your initial contact with your FSC, he/she will schedule a date and time with you for your first Team Meeting. The team includes you, your child, the people who are providing services to your family, as well as the individuals that you requested to be on your team. This is when your initial Plan of Care will be developed. A new Plan of Care will be developed every three months thereafter. When the meeting is over everyone will know what they have to do and how to contact other team members. You should also expect: the meeting to start on time, opportunities for everyone's input to be shared, respect for others while someone is talking, explanations for anything you don't understand, an agreement by all members to follow recommendations by the team and the highest level of confidentiality.

Sometimes I do not feel comfortable talking about needs in front of certain team members. Does this mean they need to leave the team or that I can not have those needs addressed?

Ans: Throughout your time with Kids Oneida, issues can arise that families would prefer not to have discussed in the presence of all of the team members. Discuss the issue with your FSC so you can come to a decision you feel will work for you.

We agreed to do something during our team meeting but I noticed that one team member is not following through. What should I do?

Ans: The ongoing planning process holds all team members accountable. Call your FSC or a supervisor and let them know. You will never lose services if you make a complaint. When a team member can not follow through, the team can try again or come up with a new strategy to meet the need. There are many options available.

There is a service provider that I am not comfortable with. I want to change providers. What should I do?

Ans: First, if you can, try talking to the provider about what is troubling you and/or your child. You may be able to come up with a solution on your own without involving a supervisor or the FSC. If this is not the answer for you feel free to contact the FSC or supervisor to let them know what you are experiencing. You will never lose services by making a complaint.

During the last Team Meeting the team agreed that my child has proven to meet his/her goals. What happens next? Does that mean that we will not be involved with Kids Oneida anymore?

Ans: Sooner or later, you and your team will come up with the right mix of services and strategies, delivered in the right way at the right time. The team will feel that your child has substantially met his/her goals. Things are going well for you and your family at that point. At this point, discussions will begin about transitioning/discharging your child. If your child needs continuing services, your team will develop a discharge plan reflecting these service needs and help you access them prior to your child's discharge. The Discharge Plan is very important. We talk about it from the time of the initial meeting. Think of the discharge plan as a road map. The starting point is the time of enrollment in the program. The end of the trip (transition/discharge) comes when you have journeyed with your team and arrived at your destination. Making sure all members of the team have the same destination is very important for success.

My child has met his/her goals and we are completing the program. We are still facing issues we started with but his/her behavior is under control. Since the issues still remain, if things get bad again will we need to start Kids Oneida services again?

Ans: Part of transitioning out of Kids Oneida is for a family to locate services within the community for possible future use. Your team members and FSC will work with you to make sure that you feel confident about accessing those services that ensure your family's stability.

The best thing that Wraparound did for me and my family was getting us all on the same page. I can't imagine that this is going to happen without Kids Oneida. Won't we just go back to where we started with lots of people failing to understand us?

Ans: Kids Oneida family empowerment process is intended to help you prepare for the time when your child will leave Kids Oneida. The process is intended, among other things, to help you learn how to advocate for your child while he/she is enrolled in Kids Oneida and afterwards. If you transition into another program you will have copies of your strengths list, latest Plan of Care and the Discharge Summary. These documents will tell the next providers about you, your family and your child. Before you transition, the discharge plan should be in place, providers should be identified and services defined.

I feel like I just got comfortable with Kids Oneida and the Wraparound process. I worry that I will be all alone without the connections I have made. What do I do next?

Ans: Kids Oneida and your family service coordinator will be available to help support your transition. After the transition, your family service coordinator can help, if necessary, to troubleshoot any problems. Kids Oneida routinely follows up on all families six months after transition to see how things are going.