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 A Program of Integrated Community Alternatives Network, Inc. (ICAN) July 4, 2008

Family Satisfaction Questionnaire

(N=146)
 
Excellent
Good
Average
Poor
Terrible
I think that the services mychild has received in the last 6 months have been...
59%
27%
11%
2%

1%

 
 
Very Satisfied
Satisfied
Not Sure
Dissatisfied
Very Dissatisfied
How Satisfied have you been with your child's progress in the past 6 months?
37%
39%
12%
10%
3%
How satisfied have you been with your progress in the past 6 months?
36%
47%
14%
1%
1%
 
 
Always
Usually
Sometimes
Seldom
Never
How often do you have a choice in deciding what services your family receives?
61%
23%
9%
5%
2%
How often do members of your treatment team, or if you don't have a treatment team, how often does your case worker, ask you for your ideas and opinions concerning your family matters?
70%
21%
6%
3%
1%
When you have a personal issue that is troubling, how often do you feel as though you child will have someone to talk to?
63%
21%
12%
3%
1%
How often does your child have a choice in deciding what the rules will be (at an age appropriate level)?
41%
25%
24%
6%
4%
How often do people who are helping your family listen to you?
75%
14%
9%
2%
0%
 
 
Strongly Agree
Agree
Not Sure
Disagree
Strongly Disagree
How much do you agree with this statement: "The people who are helping us will stick with us no matter what"?
55%
29%
12%
3%
1%
How much would you agree with this statement: "I felt involved in my family's treatment program"?
73%
18%
7%
1%
1%
How much do you agree with this statement: "If my child or I did something that people thought was really wrong or bad, we would be removed from this treatment"?
10%
6%
19%
26%
39%

 

 
Yes
Somewhat
No
Did you like the help you received?
84%
13%
3%
Did you get the help you wanted?
82%
12%
7%
Did you need more help than you got?
29%
13%
58%
Were you given more services than you needed?
12%
8%
81%
Have the services helped you with your life?
75%
18%
6%
Are you satisfied with how your life is going right now?
44%
43%
13%

Source: Evaluation Reports on Kids Oneida submitted by Mt. Sinai school of Medicine (Essock/Lang)


CASE STUDY >>
Clinical Case Vignette: Andrea
Andrea is a twelve year old girl who was ordered to Kids Oneida for community-based treatment by the Family Court.
COMMENTS >>
"Children and adolescents in Kids Oneida have significantly higher levels of risk behaviors (e.g. danger to self, danger to others, delinquency, etc.) than those served by the Home and Community-Based Waiver (Waiver) program or Intensive Case Management (ICM) program."
- John Lyons, PHD

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